Return & Replacement Policy

Customer Support

Last updated: September 1, 2026

36-Hour Window

Raise a request within 36 hours of delivery

Unboxing Video

Mandatory for every claim

Store Credit

Issued for all eligible returns

Replacement

For wrong or damaged pieces

At The Wood Vintage, we are committed to making your shopping experience smooth and hassle-free. We carefully check and pack every order before dispatch, but if you face an issue with your order, our team is always here to assist you.

Please record your unboxing

A complete, uninterrupted unboxing video is required for us to verify and resolve any genuine issue related to a missing, wrong, or damaged product. Start recording before you open the outer packaging.

1. Return Eligibility

All return or complaint requests must be raised within 36 hours of delivery.

Returns are accepted only in the following cases:

Wrong product received
Damaged product received

We take the utmost care to maintain the quality of every product and to ensure that your order reaches you in the best possible condition.

Please note: any return or complaint raised after the specified timeline cannot be accepted.

2. Unboxing Video Requirement

A clear and continuous unboxing video is mandatory for raising a claim regarding:

Missing items
Wrong product received
Damaged product received

The video must be recorded from start to finish without any cuts or editing, beginning from the moment you open the outer packaging.

If the parcel appears damaged or tampered with on delivery, the unboxing video also allows us to raise the issue with our courier partner on your behalf.

3. Refunds — Store Credit

For eligible returns, only store credit will be provided. We do not offer direct bank refunds.

4. Return Process

To initiate a return, contact us on Instagram at @thewoodvintage.

Our team will review your request and, once approved, arrange a return pickup wherever the service is available.

A maximum of 2 pickup attempts will be made
If your PIN code is in a non-serviceable pickup area, you will need to self-ship the product to our warehouse

5. Replacement & Repair

If a wrong or damaged piece is confirmed after review, we will arrange a replacement or, where the damage is minor, a repair or part replacement, as we agree with you.

Once approved, we arrange collection wherever the service is available. Pieces showing signs of use, alteration, exposure to moisture or damage after delivery are not eligible.

6. Natural Variation in Wood

Our furniture is made from solid wood and finished by hand. Differences in grain, colour, knots and finish between pieces, and against product photographs, are natural characteristics of handcrafted work and are not treated as defects.

7. Contact Us

For all return and replacement queries, please reach out to us on Instagram:

The Wood Vintage — Customer Support

Instagram: @thewoodvintage

Thank you for shopping with us.